REFUND POLICY

Last updated: August 24, 2026

We want you to be happy with your purchase. Please read our refund conditions below.

Refund Eligibility

Refunds are only offered if the item you received is faulty, damaged, or broken. We do not offer refunds for change of mind, incorrect size/colour selection, or any reason other than a faulty/damaged product.

Refund Window

You must notify us within 30 days of receiving your order to be eligible for a refund. Requests made after 30 days will not be accepted.

How to Request a Refund

1. Email us at whooplaza@gmail.com within 30 days of receiving your item.
2. Include your order number, a description of the fault/damage, and clear photos of the item.
3. Our team will review your request and respond with next steps.

Approved Refunds

Once your refund request is approved:

• Refunds will be processed back to your original payment method.
• Please allow a reasonable processing time for the refund to reflect, depending on your bank or payment provider.

Non-Refundable Situations

We do not offer refunds for:

• Change of mind
• Items damaged due to misuse after delivery
• Requests made after the 30-day window
• Items reported without sufficient proof (photos/description) of the fault

Contact Us

For refund queries, contact us at: Email: whooplaza@gmail.com