RETURN POLICY

Last updated: August 24, 2026

Returns

Returns are only accepted for items that arrive faulty, damaged, or broken. We do not accept returns for change of mind, incorrect selection, or any reason other than a genuine fault.

Return Window

You must contact us within 30 days of receiving your order to initiate a return. Returns requested after this period will not be accepted.

How to Initiate a Return

  1. Email whooplaza@gmail.com within 30 days of delivery with your order number, a description of the issue, and photos of the faulty/damaged item.
  2. Once your return is approved, we will provide instructions on how and where to send the item back (if a physical return is required).
  3. Items must be returned in the condition they were received, along with any original packaging, where possible.

Outcome

Once we receive and inspect the returned item, we will confirm whether it qualifies for a refund per our Refund Policy. Approved refunds will be issued to your original payment method.

Items Not Eligible for Return

  • Items with no proof of fault or damage
  • Items returned after the 30-day window
  • Items damaged due to customer misuse after delivery

Contact Us

For return requests or questions, contact us at: Email: whooplaza@gmail.com